The most reliable and stable method for adding your doorbell into the Helix Pro app. The Helix Pro app will be used to connect your device to your network. Download and open the Helix Pro app. The latest version can be found in the App Store or Play Store.
Step 1: To begin, connect an Ethernet cable from your PoE switch or injector to the Ethernet port on the back of the doorbell. Wait a moment for the doorbell to start up. You will hear a voice prompt letting you know it is powered on and ready to add to the Helix Pro mobile app.
Step 2: Open the app and tap Add Device. Select Scan QR Code P2P. Scan the QR code on the back of your device.
Step 3: Tap POE Setup.
Step 4: Enter a name for the device. Enter the default password (admin) and tap Apply.
Step 5: Enter a new password and tap Apply.