Before adding your Helix camera into the cloud, please make sure it is set up on your network, you are connected to the same network as the camera, and it has a valid username and password. The default password for the camera "admin" will not work when adding a camera into the cloud. If the camera has been idle on your network for more than 2 hours, please reset the camera to create a secure connection.
The Serial Number and MAC address for your Helix camera will also be needed during cloud setup. This information address can be found easily in the web user interface. For more information on how to add a camera into the cloud using a computer, please refer to the details below.
Note: The camera can also be added using the Amcrest Cloud app. For more information on adding the camera via the Amcrest Cloud mobile app click here.
Step 1: Visit amcrestcloud.com and log into your cloud account. Click Add Camera.
Note: If a device is already on your cloud account and you would like to add another device, click the + Add Camera option.
Step 2: Select Helix from the list of manufacturers. Enter a name for the camera and click Next.
Step 3: Next you will need to input the serial number and MAC address for your camera. To locate this information quickly you can log in to the web user interface (web UI) for your camera. For more information on how to access the web UI for your camera click here.
Navigate to the Settings>>Information and copy the MAC Address. Input this value into the Serial Number and Mac address fields. Enter the username and password for the camera and click Next and allow the camera to connect to the cloud.
Step 4: Set the camera's cloud settings.
Select between a continuous recording or event (motion only) recording plan. If no recording is required, select Off. Click Finish to add the camera and configure it into the cloud.
Note: If the incorrect date & time are being displayed, ensure the correct date & time and DST settings are applied to your camera in the camera's web UI or using the Helix Pro app on your mobile device.